Find out more about We Love Blinds, our products, and our services in our extensive frequently asked questions section.
General FAQ
Placing an order
I've placed an order but didn't get an order confirmation email
Order confirmation emails are automatically generated and sent to the email address provided by a customer when the order is placed.
If you haven't received the order confirmation straight away, please check your email spam/junk folder.
If your order confirmation has not been delivered to your inbox or spam/junk folder, please contact our team via email: [email protected] or by phone: 0800 009 2959 to let us know and we will get this sorted for you.
Why can't I see my order when I log in to my account?
This generally happens when a customer has made a purchase and checked out as a guest, and created an account later. If this is the case, please give us a call on 0800 009 2959 or email us at [email protected] with your order details and we'll link your account to your order history.
Delivery
How much are the delivery charges?
We love blinds, not delivery charges. So we're proud to offer free shipping to orders for delivery to the UK and Ireland. There's no minimum fee and no catch.
The maximum width of blind available on a standard delivery is 3metres. If you require a blind larger than 3 metres please contact [email protected] to discuss your requirements.
We do everything we can to provide the very best delivery service free of charge, however due to the increased costs of sending items to the Highlands & Islands we may require a small charge to fulfil orders to customers in these areas.
How fast is your delivery service?
We use a range of reliable delivery partners to ship orders to our customers. In most cases delivery is within 48-72 hours from point of dispatch. We will endeavour to update you via email with a tracking code once your item has been dispatched.
Where can you deliver to?
We guarantee delivery to all of mainland UK, Northern Ireland, and the Republic of Ireland. We are able to service additional areas to include the Isle of Man, Isle of Wight, and Highlands of Scotland with an additional surcharge on the delivery price, which will be indicated in the cart section of your order. We currently do not deliver outside of the UK and Ireland.
Where is my order?
We will send you an email when your order is ready to be dispatched, this will include a tracking number so you can check the delivery directly with the courier service.
Do you let me know when my order is ready?
You can track your order via the dispatch email we will send you. We will send you an email when you order is ready to be dispatched, this will include a tracking number so you can check the delivery directly with the courier service.
What happens if I am not in when the delivery arrives?
Usually, our couriers will leave a notification to contact them directly to arrange redelivery.
The parcel is damaged, what do I do?
Please check your parcel on delivery as it needs to be signed for as damaged or we need to be informed 24 hours of the parcel being delivered. If the package is in any way damaged please drop us an email at [email protected] and our customer service team will arrange a replacement if the fault lies at the production end.
Samples
How do I order a sample?
We want you to be 100% happy when ordering your blinds online from We Love Blinds. You can order an unlimited number of samples by clicking the "Order a sample" button on any product page and completing the sample checkout process.
We charge a small fee for each sample and delivery is free.
How many samples can I order
There is no limit to how many samples you can order at We Love Blinds.
How long does it take for samples to be delivered?
Once we have your order request we will despatch it within a few days and our delivery time will deliver it to you as soon as possible, usually within 3-5 days. We send out lots of samples so they are posted out regularly! We will also send you an update email to let you know your samples are on their way.
Payment Methods
Pay Later With Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, We Love Blinds offer you the following payment options. Payment is to be made to Klarna: Pay Later, (Buy now and pay in 30 days), Pay Later in 3: Pay in 3 equal installments over 60 days.
Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
PayPal
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PayPal is the faster, safer way to send money, make an online payment, You can pay via credit card, debit card or your PayPal account.
View the PayPal Privacy policy: Here
Stripe
Want to pay with your Apple Pay or Google Pay account? No problems! Simply choose Apple Pay, Google Pay or Card at checkout and Stripe will do the rest.
Fast, Secure, and super convenient.
Returns & Refunds
Returns
If you are not happy with your order due to a production error please drop us an email to [email protected] and customer service team will run through the issue and what to do next. Please also check out our Returns Policy on our website . Items are bespoke and made to measure so they cannot be returned unless there is a fault.
My order has not arrived, what should I do?
If you order does not arrive as planned please contact us immediately on [email protected] with your order reference number or via our contact us form on the website.
Damaged or missing items
If the package is in any way damaged please drop us an email to [email protected] and our customer service team will arrange a replacement. When taking delivery of your order please check the package within 24 hours of receipt and report any damage or missing elements to us. Otherwise, a claim cannot be made.
My items are the wrong size, what can I do?
If we have accidentally supplied the wrong size blind, whoops! Please email us immediately and we can arrange for them to be collected. Once we have looked at them, we will sort you with a replacement item.
I measured incorrectly, what can I do?
Unfortunately, your blind is made to measure so we cannot accept these as returns. However, please get in contact with us on [email protected] and we will do our best to help you out if you want to get replacement blinds.
My blinds have arrived, but I have changed my mind.
Unfortunately, as your blinds are made to measure, we cannot accept these as returns. We offer a sample service where you can order an unlimited amount of samples and put your mind at ease about what is best for your window. However, please get in contact with us on [email protected] and we will do our best to help you out if you want to get replacement blinds.
Measuring & Fitting
Measuring and Fitting
Please check out our measuring and fitting guides on the website. We have downloadable guides for each type of blind.
We rely on customers measuring and inputting their sizes accurately. We accept measurements in inches, millimetres and centimetres. Please double check all measurements and ensure that they are expressed as a single unit of measurement.
Do you provide an installation service?
Unfortunately, we do provide installation but we have lots of guides on our website on how to fit your blind. If you have any problems with the installation of your items please contact us on [email protected]
Privacy
Please check out our privacy and cookie details for our website. Note we do not hold your data unless you ask us to and only contact you when it is necessary.
We do not store your credit card details on our website. We will ask you to enter your credit card details once you have registered and we need to take payment for your order. Our accredited payment providers (Klarna) authorize payment and your details are encrypted to secure your data.
Need an answer that's not listed here?
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