Returns Policy

We work to create the perfect made to measure blinds just for you. If there is a problem though, our simple returns and refunds policy will give you all the info you need to know.

Returns

My order has not arrived, what should I do?

Damaged or missing items

My items are the wrong size

I measured incorrectly, what can I do?

My blinds have arrived, but I have changed my mind.

More information on returns

Request a return

If the issue with your blind falls into the categories as shown above, please complete the return request form below and a member of our customer service team will review the information provided and respond within 3 working days. (excluding bank holidays, public holidays and weekends). In the case that an item was received damaged, please keep all packaging as we may ask you to photograph any obvious damage to the box/packaging.